Shipping policy

Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Time
Once dispatched, international orders typically arrive within 7–12 business days, depending on your location and local customs processing. Delivery times are estimates and not guaranteed, as they can be affected by carrier delays, customs clearance, or other factors outside our control.

Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's journey.

Shipping Rates
Shipping costs are calculated at checkout based on your location and order details. [Add specific rates or free-shipping thresholds here, e.g., "Free shipping on orders over $50."]

Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

Delayed or Lost Packages
If your order hasn't arrived within the estimated delivery window, please contact us at NorthernOak.support@gmail.com and we'll help track down your package.

Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at NorthernOak.support@gmail.com— we can only make changes before the order has been dispatched.